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Remote Call Center Agent Non Certified FT Days

Job Description


Description
Remote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL
 
Location Address: Work from home after training
 
Top Reasons To Work At AdventHealth Medical Group East FL
 
  • Career Advancement
  • Tuition Reimbursement
  • Competitive Salary
  • Great team of co-workers that feel like family
  • Work from home after training!
 
Work Hours/Shift:
  • Full Time, Monday-Friday. Call Center hours, 8:00am-6:00pm. 
 
You Will Be Responsible For:
 
  • Answering inbound phone calls to the Referral Center in a polite and professional manner
  • Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
  • Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
  • Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
  • Mailing new patient paperwork and referral information to patients
  • Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER
  • Communicates with clinical staff and physicians with any issues that may arise with the patient’s referral, or the need of further follow up care
  • Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient


Qualifications
What You Will Need:
  • Call Center/Practice Telephonic Experience for In and Out bound calls
  • Minimum of a high school diploma or equivalent required.
  • One years’ experience as a lead role in a medical setting or other health care related role (Preferred).
  • Experience in various clinical areas inpatient or outpatient practices desirable (Preferred). 
  • Associate Degree (Preferred).
  • One years’ experience as a MA-C or Licensed Nurse (Preferred).
 
Job Summary:
  • The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations
 
 



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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Job Description: Remote Call Center Agent Non Certified FT Days

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Description Remote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL   Location Address:  Work from home after training   Top Reasons To

Description
Remote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL
 
Location Address: Work from home after training
 
Top Reasons To Work At AdventHealth Medical Group East FL
 
  • Career Advancement
  • Tuition Reimbursement
  • Competitive Salary
  • Great team of co-workers that feel like family
  • Work from home after training!
 
Work Hours/Shift:
  • Full Time, Monday-Friday. Call Center hours, 8:00am-6:00pm. 
 
You Will Be Responsible For:
 
  • Answering inbound phone calls to the Referral Center in a polite and professional manner
  • Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
  • Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
  • Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
  • Mailing new patient paperwork and referral information to patients
  • Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER
  • Communicates with clinical staff and physicians with any issues that may arise with the patient’s referral, or the need of further follow up care
  • Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient


Qualifications
What You Will Need:
  • Call Center/Practice Telephonic Experience for In and Out bound calls
  • Minimum of a high school diploma or equivalent required.
  • One years’ experience as a lead role in a medical setting or other health care related role (Preferred).
  • Experience in various clinical areas inpatient or outpatient practices desirable (Preferred). 
  • Associate Degree (Preferred).
  • One years’ experience as a MA-C or Licensed Nurse (Preferred).
 
Job Summary:
  • The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations
 
 



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
....  read more -->>

AdventHealth Medical Group East Florida

About Our Medical Groups
Our physician offices provide compassionate care to over one million patients a year. Through innovation, quality patient care and physician leadership, our focus is on adapting to the changing landscape of health care.




Our Culture

What is the culture like at AdventHealth
We have a friendly, Christian culture that inspires us to care for patients with uncommon compassion and uncompromising excellence. Because we believe that each person is created in the image of God with an inseparable connection between mind, body and spirit, our focus goes beyond treating illness toward helping people achieve optimal well-being so they can enjoy happy, healthy lives. This same philosophy of care is extended to our team members through personal interactions (team lunches, huddles, and prayer) and professional resources (ongoing education, comprehensive benefits, and employee wellness program) to help you be your best and provide the best possible care.




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