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Job Description:

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Description Qualifications & Responsibilities   About Us   If you are you ready to take your next big career step with a respected leading prov

Qualifications & Responsibilities


About Us


If you are you ready to take your next big career step with a respected leading provider of tailored marketing and loyalty solutions, then join us at Alliance Data! As providers of branded credit cards for top companies, it’s easy to assume we’re simply a bank – but the truth is, we’re so much more than that. Rather than building our portfolio, we focus on growing our partners’ sales. Our team of experts is on the cutting edge of marketing, loyalty and data-driven insights – making us relationship builders who drive results and create connections. That’s deliberately different, and that’s exactly who we are.


Due to our continued success, we are seeking results-driven and customer service-oriented Collections Account Representatives to join our growing team. In this position, you will play a key role receiving or making outbound calls to negotiate settlements or secure payment arrangements with customers who are between 1-3 months past due on their credit card accounts, with the purpose of bringing their accounts current. From manually dialing and skip tracing, to working with an automated dialer, your main focus will be to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.


At Alliance Data, we consider ourselves to be a family – one that works hard together, supports each other and motivates each other. It’s all rooted in our culture – one that embraces inclusion and diversity while empowering each associate to progress personally and professionally. If this sounds like the career move you’ve been waiting to make, and if you meet our qualifications, we want to talk with you! Contact us today!


“What’s in it for you?”


Competitive Compensation + performance-based incentives!

·         Medical, Dental, and Vision Coverage

·         Fitness reimbursement and wellness programs

·         401(k) with company match

·         Employee stock purchase plan

·         Paid time off

·         Back-up child care

·         Tuition reimbursement

·         A dynamic and innovative work environment

·         Countless career and development opportunities

·         After initial onboarding and training, work from home

·         And so much more!



Job Requirements


We are looking for adaptable and dependable Collections Call Center Agent who combine a passion for providing quality customer service with a background in banking or collections support to secure payment arrangements. You should also have the time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.


This is considered a work from home position. You will begin working from home after you onboard and train on site at our Westminster Care Center. To be successful in this role you will need the ability to work remotely from a local home office.


Training Requirements: An in-office training will be required for up to the first 4 months of employment. You must be able to attend training at our Westminster facility for up to the first 4 months of employment.


Workspace Environment: A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.


Access to home/work space: You will provide Alliance Data or its representative access to your workspace to conduct an audit or your workspace for compliance to policies. A photograph of your workspace must be furnished prior to going home.


Equipment: Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.


Internet/Phone: The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 2 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.


Location: Although this position is considered work at home, the candidate must reside within 60 miles of the Westminster Care Center.





Minimum Qualifications:


·         High school diploma or GED

·         Stable employment record

·         Ability to maintain outstanding attendance at all times

·         Schedule flexibility to work 34-40 hours per week including days, evenings and weekends

·         Ability to effectively communicate in a respectful and assertive manner

·         Willingness to submit to and pass E-Verify and background check

·         Ability to feel comfortable sitting for most of an 8h shift

·         Previous collections, call center or sales experience



Preferred Skills:


·         Excellent computer abilities to navigate our care systems, as well as the Windows environment

·         Able to follow basic troubleshooting process if experiencing a technical issue

·         Ability to negotiation payment

·         Strong problem solving skills

·         Basic data-entry and typing skills

·         Basic mathematical abilities

·         Previous experience telecommuting or working remotely




Alliance Data card services

Alliance Data is a leading global provider of tailored marketing and loyalty solutions, delivered through branded credit programs that drive more profitable relationships between our brand partners and their cardmembers. We offer private label, co-brand, and commercial products to many of the world's most recognizable brands. We uphold our Know more. Sell more.® promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers.

  • Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k).
  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws. 
  • Alliance Data is an Equal Employment Opportunity employer.
  • Alliance Data participates in E-Verify.

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