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About Us: GE has announced that it will sell the Water & Process Technologies business to Suez. This sale is subject to customary regulatory approvals and is slated to close toward the end of the


About Us:
GE has announced that it will sell the Water & Process Technologies business to Suez. This sale is subject to customary regulatory approvals and is slated to close toward the end of the 2nd quarter of 2017. The plan to divest the business is a strategic decision that provides an opportunity to reposition the business for growth and further invest for long-term success. Water & Process Technologies will operate business as usual through this process and will continue to meet its commitments to its valued customers and employees. This includes hiring strong talent to help the business grow and be successful.

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
As customer's first point of contact with GE Power & Water, the customer service representative must provide outstanding customer service to internal & external customers by providing quality order entry, logistics & invoicing (OTR). This is a fast paced job with many variables in which you will be constantly reviewing & working with (internal/external) Sales/Logistic team members ensuring all order management, warehouse & distribution requirements are met. Position is located in Oakville, ON.

Essential Responsibilities:
• Responsible for full order management (including but not limited to order entry, ensure order issues are resolved, provide tracking information, resolve billing issues)
• Handle inbound calls, from the phone queue and achieve KPIs
• Facilitate problem resolution to increase customer satisfaction. Ensure a timely and accurate response to customer inquiries on billing issues, quote requests, material availability, payment application discrepancies and other miscellaneous matters pertaining to their account
• Proactively action all reports (failed outputs, backorder report, shipped not billed, blocked orders)
• Partner and coordinate with key supply chain departments in order to satisfy customer requirements, minimizes cost and maximize results
• Maintain friendly, efficient, professional and proactive attitude at all times
• Identify improvements in the process to meet customer critical issues.

Qualifications/Requirements:
• College/university diploma/degree or past Support Centre experience
• Fluent in English, written and spoken
• Excellent interpersonal skills (in person and over the phone)
• Excellent organizational and time management skills, with the ability to work under pressure and multi task
• Strong judgement and decision making skills are required.
• Attention to detail and strong quality of work
• Adaptable to change, new priorities, deadlines and interruptions
• Strong problem solving skills; ability to make quick and sound decisions in emergency situations
• Develop proactive positive relationships with supply chain departments.
• Proficient in Microsoft office
• Ability to understand specific business objectives, priorities and key processes
• MUST be able to multi-task in a high volume contact center
• Ability to work rotating shifts 8:00-4:30, 8:30-5:00, 9:30-6:00 a minimum of 3 statutory holidays

Desired Characteristics:
• Knowledge of SAP, Salesforce, Citrix and other support center tools
• Solid presentation skills
• Fluent in French (both verbal and written)
• Basic billing quality or accounting knowledge

Locations: Canada; Ontario; Oakville

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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