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**This position is located in Russellville, AK**


This position interfaces with Rockwell Automation’s customers in which the Asset Management Professional (AMP) will be located onsite at a customer location. AMP also interfaces w/ field sales and support management, corporate account managers, product group and corporate sales management, and local authorized distributor.

Principle responsibilities include on-site resource for all customer repair needs, consulting services, report management, installed base evaluations, renewal parts, RepairPlus, and quantifying Rockwell Automation sales leads. The incumbent is Rockwell Automation to the customer.

Key Responsibilities:

Manage the repair process by collecting and entering data on a daily basis, obtaining, and presenting quotes including coordination of shipping and receiving activities at the customer site.

Identify, recommend, and implement process improvements in regards to the MRO/repair process.

Develop relationships with the customer and key decision makers to identify the customer’s key performance indicators and create value-add reporting that will assist in the customer and account development for continuous improvements.

Perform reporting and data analysis by gathering product data from customer ERP systems and RA tracking software. Create metric reports that meet customer requirements. Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management.

Responsible for communication between the customer account, RA sales and distributors and RA Product Management to ensure that required information is provided timely and accurately.

Work as a team member to fulfill the business goals by creating a competitive advantage by developing a business strategy with sales. Identifying and quantifying new commercial opportunities for customer and account development for continuous growth.

Key Relationships:

District Delivery Leader and Team Leader
Sales Engineers, Account Managers, District & Other Regional AMPS, Customer Service Representatives, RA Distributors, RAAMP Regional Specialists
External: Storeroom Manager, Storeroom Attendants, Maintenance Manager, Electricians, Technicians, Mechanics, Buyers, Commodity Managers, Engineers
Teams: RAAMP Product Management Team, District Sales Team, Global Account Team


Required Competencies:

Professional and Technical Expertise
Communicates effectively
Adds value for customers and partners
Attains results by driving productivity
Demonstrates business and financial acumen
Develops a deep understanding of industry, competition, region economic trends related to the position and business/function
Draws accurate conclusions from financial and quantitative information
Uses financial indicators necessary to accurately forecast and track performance relevant to the position
Accurately assesses financial impact of key decisions on own business/function

**This position is located in Russellville, AK**

A minimum of two years of experience in commercial or customer relations is required; as well as a Bachelor’s Degree in Business Administration, Engineering or equivalent work experience.

Must speak English. Project management or Lean/Productivity improvement skills is preferred. Basic knowledge of logistics, purchasing, or order management is also preferred. Must possess data analysis skills. Experience or knowledge of Plant Maintenance and Production as well as Sales Experience is a plus.

This position requires proficiency in MS Office Suite. The position also requires a familiarity with Bar-Coding, Warranty Pick Tags, Repair Tags and Order Management Systems.