The Global Account Technical Consultant is responsible for managing the technical relationship between Rockwell Automation and the Global Account (typically embedded in Global Accounts). The GATC will have strong industry knowledge allowing for effective coordination of the combined resources of Rockwell Automation sales, support and product groups on behalf of the customer. The GATC will apply technical skills, engineering methodologies, and life cycle support competencies to solve customer problems and create a significant competitive advantage.
Interaction with customer staff and plant locations worldwide; interaction with the customers key supply chain partners ( OEM’s, SI’s, etc.) worldwide; communication and coordination of Rockwell Automation sales, support, and business units worldwide.
Work as a leading team member with the Global Account Manager to co-plan and prioritize the activities which will generate the greatest value for the customer and Rockwell Automation.
Work proactively with customers to make product and architectural recommendations. Examples would include: technical suitability, cost/performance evaluation, technical trends, and migration considerations, proof of concept, configuration testing, customer application assistance, and value proposition creation.
Responsible for global project coordination. This would include: communications of technical implementation issues, project notification and tracking, OEM coordination and/or conversion and customer support plan development.
Responsible for development of engineering standards, methods and guidelines related to the application of Rockwell Automation’s technologies.
Act as the technical focal point for Rockwell Automation product group interface. Examples include: technical requirements definition, beta site evaluation, BPI, communication/resource coordination related to quality and recall administration.
Take responsibility of the leadership role in developing process or best practices for the Global Account program. This includes value propositions, market intelligence or other tools that help in promoting Rockwell Automation solutions.
Working cooperatively with the Global Account Manager. Have responsibility in handling selected commercial issues. Capable of interfacing confidently with the customer at the management level.