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Job Description

The Business Account Specialist will be responsible for driving Company revenue through efforts that enhance to up-sell existing customers, ensure customer satisfaction, and increase customer loyalty.

To achieve these objectives the Business Account Specialist will proactively up-sell additional services to existing customers, migrate existing customers from old products to newer products, and provide dedicated customer support to “VIP” customers.

 PRIMARY RESPONSIBILITIES:

  • Proactively contact customers by phone and in person to present Business Solutions products and services that will assist the customer in achieving their Business goals.
  • Migrate customers from old legacy products to newer products, in accordance with determined strategy, while maintaining or increasing revenue per customer and/or increasing length of service by moving customers into term contracts.
  • Present new products and features to the existing Business Solutions customer base as they become available.
  • Contact customers identified as “VIP” customers on a proactive basis to do “quality” checks on their current service.
  • Coordinate technical reviews of any Accounts where customer is not satisfied with service level being provided to drive towards issue resolution.
  • Team up with technical, engineering, customer service, and related support staff to ensure resolutions of any customer issues and customer satisfaction is achieved.
  • Proactively up-sell existing Business customers and increase customer loyalty.
  • Other duties as assigned.

Required Skills

  • Ability to manage multiple contacts and Accounts.
  • Strong written, verbal, and interpersonal communication skills with excellent negotiation and closing skills.
  • Bilingual a plus
  • Team oriented, self-motivated, and highly dedicated, strong initiative and a quick ability to learn.
  • Ability to handle various tasks simultaneously, organize, prioritize and work effectively under time constraints with minimal supervision while meeting assigned deadlines.
  • Good working knowledge of Microsoft Office and Excel
  • Ability to travel throughout assigned area as needed.
  • Must have available transportation, possess valid Florida driver’s license in good standing and proof of insurance.

Required Experience

  • BA/BS or AA degree, or equivalent work experience, coupled with relative work experience.
  • Background in and working knowledge of, Telecom, Internet Services and/or Cable industries preferred.
  • Two plus years in Sales, Retention, Customer Service and/or Outbound Calling experience in a business sales environment is required.