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Why John Deere
John Deere Intelligent Solutions Group plays a key role for Deere & Company in designing and delivering the technology needed by our customers to help them meet the challenge of growing more food and building much-needed infrastructure – challenges that must be met as the world’s population is expected to grow to 9 billion people by 2050.  We’re a great place to work, too. With technology that utilizes satellite-based global-positioning, John Deere Intelligent Solutions Group designs displays and receivers, guidance systems, field and crop management, and information and logistics systems our customers rely on. We leverage Agile project methods to deliver the most advanced innovations to our products. We foster a creative environment where employees feel empowered to put their best ideas forward and forge their own career path.
 
A key component of the marketing function at John Deere is the product support team. Members of the team provide technical assistance to John Deere dealers through the Dealer Technical Assistance Center (DTAC) hotline. The work is challenging, fast–paced and very fulfilling. Product support professionals work with every area of the company, including engineering, service parts, manufacturing, marketing, the branch organization, dealers and customers. Through exposure to all facets of our business, individuals can identify other areas of the company that may serve as a future career path.
 
What You'll Do
As a Customer Support Representative you will provide front-line technical support to John Deere dealers and customers on products offered by John Deere Intelligent Solutions Group (ISG). In addition, you will:
  • Provide support via telephone and email, while effectively documenting each interaction.
  • Create and maintain support tools available online.
  • Perform additional activities with cross functional teams in Customer Support, Training, and Engineering.
 

What It Takes

We need an excellent communicator who thrives in a cross-functional team environment and can work with all levels of personnel on a daily basis. Ideally, you will have a Bachelor’s Degree or equivalent work experience in a related field. We also require:
  • Advanced knowledge w/ 3 years of working with ISG products.
  • 3 years of customer service experience.
  • Ability and willingness to work various shifts including weekends/holidays.
A strong candidate will also have:
  • Multilingual skills.
  • Experience and/or knowledge with GPS.
  • Advanced knowledge w/ 3 years of working with ISG products.
*** No relocation benefits are available for this position. *** 
 
What You'll Get
With excellent training and development opportunities, our employees can advance their careers as fast and as far as their ambition, skills and competencies allow.  Multiple career paths enable our employees to explore their many talents and maximize career satisfaction. 
 
Experience John Deere and serve the land you live on.
 
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job.  The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.  An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.