Join our Talent Community - Bright House Networks
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Job Description

OVERVIEW STATEMENT

Bright House Networks is an award-winning company made up of friendly, energetic employees who go above and beyond to provide exceptional customer service. Our strength is in our employees. Customer loyalty is our top priority, and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive and open culture which rewards employee accountability and grants empowerment for all members of our team. Our commitment to diversity guarantees we employ the best.

MAJOR FUNCTION

We are a results driven, spirited, vibrant, and dynamic inbound Sales Team with a passion for our products, technology, and our Customers. As an award winning industry leader, our team of Sales Professionals drive business growth exceeding sales objectives and monthly targets by proactively selling to prospective new Customers and to our existing Customer base. Our Sales Professionals serve as brand champions for BHN by demonstrating a high level of energetic responsiveness to every Customer. We are advocates for our Customers; we not only sell products and services to our Customers but we strive to understand how these products influence their lives. As Sales professionals with an unparalleled focus on sales performance, we ‘wow’ our Customers by making their lives a little easier.

ESSENTIAL RESPONSIBILITIES

  1. Sell with passion and engage new and existing customers in a high quality experience with a focus on achieving sales success.
  2. Sales Professionals must be results driven and customer-focused with the ability to maximize sales and retain customers by confidently creating value, building relationships and persuading customers to remain loyal to BHN.
  3. Sales Professionals must be early adapters with a strong desire to monitor industry product innovations and competitors’ products and offerings.
  4. Must possess impeccable sales, retention and communication skills while exhibiting a thirst and enthusiasm for technology.
  5. Must be a skilled negotiator who closes the sale by listening and addressing Customer needs and concerns while consistently guiding the Customer towards commitment.
  6. Must have an intellectual curiosity about sales and emerging technology with the ability to consistently exercise independent judgment and discretion when developing Customer relationships and retaining existing Customers.
  7. Sales Professionals must be willing to adjust and adapt to all aspects of the business in an ever changing work environment, while understanding dynamic sales goals, how they are measured, how to exceed them.
  8. Sales Professionals must have the ability to demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards as well as taking ownership for their own actions and all areas of the Customer’s experience.
  9. Represent Bright House Networks in a highly professional and ethical manner, and foster our Company’s reputation and image.

Required Skills

  • Demonstrate excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities
  • Ability to work flexible schedule

WORK ENVIRONMENT

  • Call center environment.
  • Extensive phone and computer use required

Required Experience

  • High School diploma or equivalent is required.
  • Experience with computers, keyboarding is required
  • Minimum 2 years of Sales experience is preferred
  • Minimum 1 year of inbound call center experience is preferred
  • Minimum 1 year experience in the hospitality industry preferred