Provide high quality, focused installation, integration and maintenance of various Local Area Networks and end-user computer software support at the premises of Business Solutions customers. This will include taking responsibility for ancillary equipment related to desktop support for Business Solutions customers. Specialist will also install and service new and existing data and coax lines along with VPN connections through cable modems, fiber optic, and addressable convertor connections. Assist end-users to efficiently and effectively use all IT resources by providing them with expert assistance, guidance and training.
This position reports to the Business Solutions Field Operations Managers or designated supervisory personnel. This position does not have any supervisory responsibilities.
MAJOR DUTIES – Include, but not limited to:
Ensure Total Customer Satisfaction through all aspects of this job.
Complete install, maintenance, and repair of computer systems that are used for internal day-to-day business operations by the end-user.
Responsible for the initial installation and required updates to various operating systems used within the customer’s network.
Script and set up VPN end to end connections via cable modem or addressable converter.
Monitor and maintain file back up systems as prescribed.
Present and implement innovative solutions using creative thinking and alternative sources for complex problems.
Train and support software and applications for office computing environment, desktop, and a variety of communications needs.
Perform installation and maintenance of software, including imaging and creating MSI packages.
Design and implement solutions to solve complex technical problems quickly.
Assist and participate in the design, implementation, and maintenance of disaster recovery plans and business continuity plans.
Develop and maintain documentation related to common tasks, policies and procedures that may affect the end user or internal support.
Install and troubleshoot coax and twisted pair connections used in support of LAN connections.
Complete all assigned paperwork in a professional and proficient manner to avoid loss of equipment, proper billing and properly close out all assigned work with the field operations center utilizing the correct completion and resolution codes.
Recognize, practice, and enforce safety rules and procedures.
Perform other duties as assigned.