All the benefits and perks you need for you and your family: 

·         Benefits from Day One

·         Paid Days Off from Day One

·         Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: FT

Shift: Days

The community you’ll be caring for:

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

• We offer great benefits with immediate Health Insurance coverage

• Career growth and advancement potential

• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

•  Working closely with the Director of Experience Design & Strategy and other colleagues, maintains direct engagement and visibility into all consumer experience initiatives, assessing integration needs for operations activations.

• Working closely with directors and corporate experience delivery colleagues, plans and develops change management strategy for new initiatives for deployment across AdventHealth.

•    Responsible for the tracking and phasing of Consumer integrations to inform the flight plan of activations.

•    Contributes to and follows robust standards and methods for effective delivery of consumer experience initiatives and efforts, ensuring consistency in how we communicate with our operators and senior leadership, while also allowing for flexibility needed depending on the topic.

•     Develops and executes approved communications approach and supporting communication plan that delivers relevant and timely information to diverse groups of stakeholders in support of activating consumer initiatives.

•     Builds and champions engaging and effective messages, including the who, what, when, and why of change initiatives. Develops cohesive and consistent messaging to be applied in communication with internal and external stakeholders.

•       Work with corporate partners, operational partners, and Strategy/Engagement team members of the experience delivery to collect, analyze, and interpret qualitative and quantitative data to develop a thorough understanding of stakeholder motivations, preferences, and opinions – using insights to continually refine approaches.

•     Conceptualize and create a wide variety of communication content and materials targeted at all levels of the organization, delivered through multiple channels, such as print, digital, in person, etc.

•       Assists in the establishment of a governance standard for experience integrations, then manages to this process, constantly evaluating effectiveness in moving efforts forward. Develops, communicates, and manages project requirements and timelines to ensure proper project completion as well as on-time delivery of communication.

•      Contributes to the development of CFD wide deployment plans for major consumer initiatives, with a focus on change management.

•         Drives the activation of communication strategy for all initiatives activated from consumer strategy and engagement team, effectively communicating with markets and senior leadership. Champions communication alignment across all consumer teams, as needed.

•        Assists in the communication of sustainment plan approach for each initiative.

•       Organizes and coordinates asset and collateral design, as needed, in support of activations. Maintains visibility to all assets and collaterals coming out of the department, ensuring consistency and brand standards.

•          Responsible for overseeing the development of data-driven insights and recommendations that will guide the organization in delivering a differentiated and personalized consumer experience. This will involve leveraging a variety of data sources, such as consumer feedback, market research and CFCN Dashboards, to identify areas for improvement and wins.

•     Translate complex data findings into clear, concise, and visually appealing presentations that effectively communicate the story behind the numbers.

•    Supports the Executive Director of Consumer Strategy with additional projects as assigned.

•     Working closely with directors and corporate experience delivery colleagues, plans and develops change management strategy for new initiatives for deployment across AdventHealth.

•    Responsible for the tracking and phasing of Consumer integrations to inform the flight plan of activations.

•  Responsible for overseeing the development of data-driven insights and recommendations that will guide the organization in delivering a differentiated and personalized consumer experience. This will involve leveraging a variety of data sources, such as consumer feedback, market research and CFCN Dashboards, to identify areas for improvement and wins.

•   Translate complex data findings into clear, concise, and visually appealing presentations that effectively communicate the story behind the numbers.

•  Supports the Executive Director of Consumer Strategy with additional projects as assigned.

The expertise and experiences you'll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

•   Bachelor's Degree in Business, Healthcare or Related Field

•   8+ years of experience in healthcare or related field

•    5+ years' experience managing a team

 EDUCATION AND EXPERIENCE PREFERRED:

• Five (5) years of experience working in healthcare operations

• Experience working with EPIC Platform

• Experience working on Consumer Insights