Under supervision, makes financial arrangements for patients with no insurance or poor insurance coverage.  Collects required deposits from patients and their representatives when there is a financial responsibility due.  Assists patients in obtaining financial assistance from federal, local and state agencies and charitable programs when a financial need is indicated.  Ensures competency in ongoing training and education for the purposes of ensuring we stay acutely aware of changes.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Adheres to the Hospital Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

PRINCIPLE DUTIES AND JOB RESPONSIBILITIES:

Demonstrates through behavior the core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

• Protects financial standing of the Florida Hospital Tampa Bay Division by appropriately setting up payment arrangements with our uninsured patients (or those who have poor insurance coverage) their representative and arranging payments on deposits due.
• Prepares, processes, and follow cases (or application packets) for all patients who request assistance on their hospital accounts to meet requirements for various charity programs, as well as alternative methods of account satisfaction through health care line of credit, state funded programs, etc.
• Meets or exceeds upfront collection standards assigned to location of responsibility to ensure we protect financial standing of the hospital.  Meets upfront and total collections by staying proactively involved with accounts from pre-registration, registration and until discharge.
• Continue to work and stay closely involved with Case Management staff for aid in proper discharge planning and ensuring all financial assessments are clear, updated and thorough to support post-acute care financial needs.
• Reviews daily census for all uninsured patients and/or those who have poor insurance coverage to determine intervention needed.  Meets with all uninsured patients within 24 hours of admissions by completing a thorough financial assessment to ensure we have screened those patients for county, state and federal programs.  Gathers required financial information by phone or by direct interview in a professional manner, demonstration regard for dignity of all patients and family members.
• Works all pending information regarding account disposition and seeks resolution within 30 days.  Ensures proper written communication is completed with every patient account that is presented for Finance Committee review.  Reviews patient accounts proposed for transfer to a collection agency and make recommendations to Director regarding disposition of accounts.
• Maintains current knowledge on all federal, local and state programs in order to determine a payer source for uninsured patients.  Meets with patients and completes application for Social Security Administration disability applications, Medicare and Medicaid/Office of Disability of Determination, and county governmental programs such as Veteran’s Administration, Hillsborough/Pinellas/Pasco County Indigent Plan, Health Care Responsibility Act and etc.  Ensures all accounts that are adjusted are 100% accurate and ensure we scan all Financial Statements into Cerner/Series in order to contribute to state audits for DSH reimbursement.
• Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

Serves as hospital liaison for patient and family in absence of patient representative. 

• Uses discretion when discussing personnel/patient related issues that are confidential in nature. 
• Is responsive to ever-changing matrix of hospital needs and acts accordingly. 
• Typing skills equal to 27 words per minute or more depending upon specific job requirements.
• Self-motivator, quick thinker. 
• Proficiency in performance of basic math functions, capability of communicating professionally with an acceptable use of English and spelling.