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Patient Access Registration Representative Full Time

Job Description


Description
Patient Access Registrar AdventHealth Waterman
 
Location Address: 1000 Waterman Way Tavares, Florida 32778
 
Top Reasons To Work At AdventHealth Waterman
Career growth and advancement potential
Health Insurance Coverage
High quality of life with low cost of living just outside of Orlando, Florida

Work Hours/Shift:
Full Time, Days
 
You Will Be Responsible For:
  • Maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services.  Performs and processes accurate Pre-Registration procedures to meet the needs of Patient Access/Patient Financial Services Department in order to ensure expeditious and accurate payments on patient accounts, meeting productivity standards established by Leadership.
  • Meets or exceeds audit accuracy standard goal determined by Patient Access Leadership.  Ensures integrity of patient accounts by working error reports daily and/or entering appropriate and accurate data, and documenting all attempts made to collect and/or obtain missing documentation.  In working accounts for authorization, is held responsible for Denials to protect financial standing of Florida Hospital Waterman. 
  • Uses utmost caution that obtained benefits, authorizations, and/or Pre-Certifications are accurate according to the actual test/procedure or registration being performed.  Ensures all benefits, authorizations, pre-certifications, and financial obligations of patients, are documented on account memos, clearly, accurately, precise, and detailed to ensure expeditious processing of patient accounts.  In working patient accounts for benefits; monitors accounts for change in insurance status. 
  • Verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members.  Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit.
  • Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs.  Documents all attempts for collections, using approved verbiage, timely and consistently.  Proactively seeks assistance to improve collections.


Qualifications
What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:
  • Basic knowledge of Microsoft Office Programs such as Outlook, Word, and Excel
  • Proficiency in performance of basic math functions.
  • Capability of communicating professionally and effectively in English, both verbally and in written.
  • Knowledge of medical terminology Preferred.
  • Knowledge of insurance plans Preferred.
  • College education or coursework in business or healthcare, or related field preferred.
  • Minimum 1-year experience in Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, contract management) preferred.
 
Job Summary:
         Under general supervision, maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services. Meets or exceeds department audit accuracy standard goal determined by Patient Access Leadership. Uses utmost caution that obtained benefits, authorizations, and/or pre-certifications are accurate according to the actual test/procedure or registration being performed.  Directly communicates with patients telephonically to verify patient demographics and insurance information. Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit. Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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Job Description: Patient Access Registration Representative Full Time

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Description Patient Access Registrar AdventHealth Waterman   Location Address:  1000 Waterman Way Tavares, Florida 32778   Top Reasons To Work At AdventHealth Water

Description
Patient Access Registrar AdventHealth Waterman
 
Location Address: 1000 Waterman Way Tavares, Florida 32778
 
Top Reasons To Work At AdventHealth Waterman
Career growth and advancement potential
Health Insurance Coverage
High quality of life with low cost of living just outside of Orlando, Florida

Work Hours/Shift:
Full Time, Days
 
You Will Be Responsible For:
  • Maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services.  Performs and processes accurate Pre-Registration procedures to meet the needs of Patient Access/Patient Financial Services Department in order to ensure expeditious and accurate payments on patient accounts, meeting productivity standards established by Leadership.
  • Meets or exceeds audit accuracy standard goal determined by Patient Access Leadership.  Ensures integrity of patient accounts by working error reports daily and/or entering appropriate and accurate data, and documenting all attempts made to collect and/or obtain missing documentation.  In working accounts for authorization, is held responsible for Denials to protect financial standing of Florida Hospital Waterman. 
  • Uses utmost caution that obtained benefits, authorizations, and/or Pre-Certifications are accurate according to the actual test/procedure or registration being performed.  Ensures all benefits, authorizations, pre-certifications, and financial obligations of patients, are documented on account memos, clearly, accurately, precise, and detailed to ensure expeditious processing of patient accounts.  In working patient accounts for benefits; monitors accounts for change in insurance status. 
  • Verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members.  Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit.
  • Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs.  Documents all attempts for collections, using approved verbiage, timely and consistently.  Proactively seeks assistance to improve collections.


Qualifications
What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:
  • Basic knowledge of Microsoft Office Programs such as Outlook, Word, and Excel
  • Proficiency in performance of basic math functions.
  • Capability of communicating professionally and effectively in English, both verbally and in written.
  • Knowledge of medical terminology Preferred.
  • Knowledge of insurance plans Preferred.
  • College education or coursework in business or healthcare, or related field preferred.
  • Minimum 1-year experience in Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, contract management) preferred.
 
Job Summary:
         Under general supervision, maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services. Meets or exceeds department audit accuracy standard goal determined by Patient Access Leadership. Uses utmost caution that obtained benefits, authorizations, and/or pre-certifications are accurate according to the actual test/procedure or registration being performed.  Directly communicates with patients telephonically to verify patient demographics and insurance information. Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit. Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
....  read more -->>

AdventHealth Waterman

About the area
Tavares is located in beautiful Lake County, home to more than 1,000 lakes and rivers. It is known as America’s Seaplane City since seaplanes can be spotted flying over the water every day. The unique terrain is made up of rolling green hills and incredible views across the water, with preserves, state parks, wildlife and national forests nearly everywhere you turn. Downtown visitors will find an entertainment district that has an international assortment of restaurants, art galleries, shops, and music venues. There’s always something fun to do in Lake County, from festivals to roadside farm stands, but if you’re looking for something more, Orlando is just a short drive away.




Our Culture

What is the culture like at AdventHealth
We have a friendly, Christian culture that inspires us to care for patients with uncommon compassion and uncompromising excellence. Because we believe that each person is created in the image of God with an inseparable connection between mind, body and spirit, our focus goes beyond treating illness toward helping people achieve optimal well-being so they can enjoy happy, healthy lives. This same philosophy of care is extended to our team members through personal interactions (team lunches, huddles, and prayer) and professional resources (ongoing education, comprehensive benefits, and employee wellness program) to help you be your best and provide the best possible care.




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